Terms and conditions

This is a translation for information purposes. In case of differences, the Romanian version prevails. Romanian version

Last updated: 24.09.2026. Please read these terms carefully before placing an order. Placing an order means that you have read and accept them.

1. Who we are

The epdirect.ro website (“EPDirect”) is operated by ElectroPiese SRL, CUI RO47995637, J2023007204408, with its registered office at Str. Colnicului nr. 2, Sector 4, București, 041252 (“we”, “the seller”). Contact: contact@epdirect.ro, phone 0753 55 77 11. EPDirect is a service of the ElectroPiese iauSiRepar^® network.

2. What we sell

Spare parts and accessories for home appliances, brought in to order from European suppliers. We don't sell from our own stock on this site; as a rule, the part is sent directly by the supplier to your address.
The type of each part is stated in its title: Original (produced or supplied by the appliance manufacturer), OEM (produced by the same maker that supplies the appliance manufacturer), Compatible or Universal (produced by another maker, for several models) and Refurbished (a new, fully working part, removed from a new appliance that could not be repaired because of transport damage; supplied without the original packaging).
Images are for guidance only: the part you receive may look slightly different (colour, packaging, markings), with the same characteristics. Descriptions and compatibility lists come from suppliers and manufacturers; we do our best to make sure they are correct, but they may contain errors.
Some parts are on pre-order: they are not available from the supplier right now, but have an availability date within 30 days at most, shown on the product page.

3. Choosing the right part

The part must match the exact model of your appliance (written on the appliance's rating label). That's why we check every order: if you didn't choose the part together with us, we call you before sending it, so we're sure it's the right one for your appliance. Please have a photo of the label to hand. If you tell us that you chose the part together with us (by phone, on WhatsApp or in the shop), we can confirm the order without an additional call.

4. Prices

Prices are in lei and include VAT. The delivery cost (from €2.43 per order) is shown separately in the basket and when you submit the order.
The price is rechecked with the supplier at the very moment the order is submitted. If it has changed, we show you the new price before you submit the order.
If, by mistake, a displayed price is obviously wrong (for example, dozens of times lower than the real value), we'll let you know at confirmation and you can choose between the correct price and cancelling the order, at no cost.

5. How the contract is concluded

You put the products in the basket and submit the order from the “Place order” page. The order involves an obligation to pay once it has been confirmed.
You immediately receive the order number and, if you left an email address, a message saying we have received the order. This message does not yet mean the order has been accepted.
We check the part (by phone, if necessary) and its availability with the supplier. The contract is concluded when we confirm your order (by phone, by email or by changing the order status to “Confirmed”).
We may refuse or cancel an order before confirmation if the part is no longer available, if we cannot contact you for verification within 3 working days, or if the order details are incomplete or obviously false. If you have already paid, we refund you in full within 14 days at most.
You can cancel the order free of charge at any time before dispatch, by letting us know by phone, on WhatsApp or by email.

6. Payment

Cash on delivery: you pay the courier in cash when you receive the parcel. In this case, the parcel first comes to us and we dispatch it.
Bank transfer (payment order): you pay after the order is confirmed, into the account stated in the confirmation, with the order number in the payment details. The order is sent to the supplier once we receive payment.
Online bank card, when available: payment is made through an authorised processor; your card details never reach us.
We issue the invoice electronically; you receive it by email and can find it in your account (if you have one).

7. Delivery

We deliver by courier to the address in Romania given in the order. The cost is from €2.43 per order.
Estimated time: 6–7 working days from order confirmation (for bank transfer, from receipt of payment), and for pre-orders from the date the part becomes available. Delivery times are estimates; if there are delays, we'll let you know. If delivery is more than 30 days late compared with the estimated time, you can cancel the order and receive a full refund.
When the order contains several parts with different delivery times, we may send separate parcels, at no extra cost to you, or wait for all the parts, as we agree together.
On receipt, check the parcel in the presence of the courier. If it is damaged, note this on the courier's document and let us know within 48 hours, with photos.
The risk of loss of or damage to the product passes to you when you (or a person you designate) take possession of the parcel.

8. 30-day returns

You can return the part within 30 calendar days of receipt, without giving a reason. The law (OUG 34/2014) guarantees you 14 days to withdraw; we extend this period to 30 days for all customers, including companies. You can withdraw at any time within this period using the Withdraw from the contract here (order cancellation / return) function, permanently available in the site footer, on the order page and in emails.

For a full refund: the part has not been fitted, connected to the electricity supply or used, and is complete and in its original packaging. You can open the parcel to check the part, as you would in a shop, but please don't fit it if you're not sure it's the right one.
Spare parts are single-use. For a part that has been fitted, used or damaged, we deduct the diminished value resulting from handling (OUG 34/2014, art. 14 alin. 3 – Art. 14(3)), determined according to the condition of the part; where the part can no longer be resold (for example a used water filter), this may amount to its full value. A return remains possible in all cases.
You request the return from your account, from the order page (the link in the email), using the “Withdraw from the contract here (order cancellation / return)” function, by email or on WhatsApp. We confirm the return address; you send the part within 14 days of the request at most. You bear the cost of return shipping, unless the part is faulty or different from the one ordered.
We refund the amount paid, including the standard initial delivery cost, within 14 days of the request at most, using the same payment method or to the bank account (IBAN) you indicate for cash-on-delivery payments. We may withhold the refund until we receive the part back.
Practical details: the 30-day returns page and Important information about spare parts.

9. Guarantee

All products benefit from the legal guarantee of conformity of 2 years from delivery, for consumers (OUG 140/2021). Defects that appear in the first year are presumed to have existed at delivery. You can ask for the part to be repaired or replaced and, if neither is possible, for a price reduction or a refund.
The guarantee does not cover defects caused by incorrect fitting, by a wrong diagnosis of the appliance (when the fault was in another component), by other faulty parts of the appliance, by unsuitable voltages, water, limescale, humidity, impacts or improper use.
The manufacturer's warranty for spare parts is granted only if the part is fitted and invoiced by a manufacturer-authorised service centre (see the conditions below). We recommend that fitting is carried out by a qualified technician (you can find one on CineRepara).
For a guarantee claim, write to us with the order number, a description of the problem and photos. We'll reply within 15 days at most.

Warranty conditions for spare parts

All products sold on EPDirect come with the legal guarantee of conformity (for consumers: 2 years from delivery, under GEO 140/2021), for defects existing at delivery. The manufacturer's warranty for household appliance spare parts applies only if the part is fitted and invoiced by a service centre authorised by the manufacturer. For a claim we will ask for the fitting invoice from the authorised service centre; without it we cannot accept a claim for defects that may come from fitting (burns, short circuits, wrong connections, damage during fitting).

Not covered by the warranty are products showing:

physical defects: knocks, cracks, chips, burnt or split components or parts;
damaged, removed or altered warranty labels or seals;
signs of use in unsuitable conditions: incorrect supply voltages, large variations in temperature and pressure, mechanical shocks, incorrect handling, humidity, dust, fumes or chemicals;
incorrect settings and installation, sockets without earthing;
liquids, metals or other substances getting inside the parts;
mechanical or cosmetic interventions on the product;
connecting or disconnecting components while the appliance is running.

Specific situations:

Bulb – consumable: The bulb is a consumable and, by its nature, has no manufacturer's warranty. Check it on receipt: if it doesn't work on delivery, we'll replace it.
Fridge thermostat: The fridge thermostat has no warranty unless it is fitted by a manufacturer-authorised service centre, as it is very sensitive because of its capillary tube.
Heating element: The heating element is covered by the manufacturer's warranty only if it is fitted and invoiced by a manufacturer-authorised service centre.
Aquastop hose: The aquastop hose is covered by the manufacturer's warranty only if it is fitted and invoiced by a manufacturer-authorised service centre.
Seal – wear part: Seals of any type are wear parts and consumables. Their integrity depends on fitting, on the condition of the contact surfaces and on cleaning substances. Defects appearing after receipt (cuts, heat deformation, pitting, traces of grease or corrosive detergents) are considered physical damage or improper use and are not covered by the warranty. Check the seal on receipt.
Electrical / electronic part: Electrical and electronic parts are covered by the manufacturer's warranty only if they are fitted and invoiced by a manufacturer-authorised service centre.

We recommend that every part be fitted by a qualified technician, after you have checked it on receipt. You can find a service centre in your area on CineRepara.

10. Liability

We are responsible for delivering the ordered product as described and in good condition. We are not liable for damage caused by improper fitting or use of the parts, by failure to follow safety instructions (disconnecting the appliance from the mains socket, water or gas before any work) or by choosing an unsuitable part after we have warned you of the risk. Nothing in these terms limits the rights the law gives you as a consumer.

11. Customer account

An account is optional; you can also order without one. If you create an account, you are responsible for keeping your password safe and for the activity in your account; let us know immediately if you suspect unauthorised use. You can ask for your account to be deleted at any time.

Loyalty points and Wallet. Customers with an account receive loyalty points for delivered orders, at the percentage shown on the Wallet page (currently 5% of the value of the parts, excluding delivery; 1 point = 1 lei). Points can be used as a discount on future orders, up to the maximum percentage shown at checkout, and are valid for the period shown in the Wallet. Points cannot be exchanged for money and cannot be transferred. If an order is cancelled, the points and credit used are returned to the Wallet; points earned for returned parts are withdrawn. For a return you can choose, instead of a refund to your account or card, to receive the amount as Wallet credit, usable on any order; the choice is yours, and the standard refund remains available. We reserve the right to change the rules of the loyalty programme for the future, without affecting points already awarded.

12. Force majeure

Neither party is liable for failure to perform its obligations due to force majeure (for example natural disasters, epidemics, transport blockages, restrictions imposed by the authorities). We'll let you know as soon as possible, and if the situation lasts more than 30 days, either of us may cancel the order, with a refund of any money already paid.

13. Personal data

We process your data in accordance with the Privacy policy and the Cookie policy.

14. Copyright

The content of the site (texts, images, graphics, logo, database structure) is protected and may not be copied, reproduced or used for commercial purposes without our written consent. Automated collection of data from the site and attempts to bypass its security measures are not permitted.

15. Complaints and disputes

For any complaint, write to us at contact@epdirect.ro or call 0753 55 77 11; we'll reply within 15 days at most and try to resolve the matter amicably. You can also contact the National Authority for Consumer Protection (ANPC, anpc.ro), the alternative dispute resolution procedure (SAL – ADR) or the European consumer dispute resolution portal (SOL – ODR). These terms are governed by Romanian law; disputes not resolved amicably are settled by the competent courts in Romania.

16. Changes

We may update these terms; the new version applies only to orders submitted after its publication. Your order is governed by the terms in force at the time it was submitted.